Capturing, developing, sharing, and effectively using organizational knowledge
It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge
Information management system allows rapid detection and effective items of information in the organization, this system is helping all employees of the organization in general and CRM in particular, the system is used for providing quick answers to all the accumulated knowledge and collected in if it is done all the activity in the CRM system and which is built by director of corporate knowledge and needs of organization-wide use.
Smart Engine(SE) for locating items of knowledge within your organization corporate information search system will allow like Google search engine to corporate information search keyword according to legal or information according to categories that are knowledge management system in the system using this mechanism, the system will allow the user to more easily locate information , the dispatcher answer customer questions effectively marketed Wow, operating personnel, technicians and the like obtaining an information accumulated organizational knowledge
Site information management system – a Web site to its employees.
Company procedures centralized system.
Central system of main documents
Content Management System.
Site organizations face detection and unbiased information retrieval permissions, used as a search engine according to keywords and topics.
Centralized document management needs of the organization identifying document / s according to keywords and topics
